Anybody, of any age who is experiencing (or has experienced) family and/or sexual violence, abuse, or harm can be helped and supported by Aviva.

We support people of all genders, faiths and ethnicities. We have services for adults, youth and children.

All of our services are free and available to all people who meet our criteria; you do not need to enter a Safe House or to have left your relationship to access our services.

You might not realise your relationship is abusive because there’s no physical violence. It’s important to know that abuse isn’t just physical. It can also be emotional, psychological, economic, or sexual. A major sign that something’s wrong is if you or your children feel fearful.

For more information and guidance, read 'what is abuse?' or complete the relationship check.

Aviva can:

• advocate and support you in gaining protection orders, accessing financial support, linking to Kainga Ora, and accessing support networks
• assist you to upgrade the security of your home once the violent person has left
• provide short and long-term support, depending on your needs
• offer Courageous Steps, our Ministry of Justice approved education programme on family violence, to support you in making the changes you would like to make. More information here: education programme brochures

You should hear from us within 24 hours of your request, except on weekends when you may not hear back until the next business day. If you don’t hear from us, we may have tried to call but haven’t left a message because we want to make sure it’s safe to contact you.

Aviva offers high-quality support and intervention, including:

• explaining your rights
• clearly outlining our services
• providing safety planning and support network information
• advocating for you with other services
• we usually meet clients at our Community Offices, but we can be flexible and meet elsewhere if it’s safe